Auto 2000 – Lack Of Service And Courtesy
So, as you might know, the Avanza has sustained some injuries over the months since we acquired it. There was the small crash with a gold Innova, and then there was the ‘invisible’ bench that I ran over. The left rear view mirror has been hit by motorcycles several times, to the point where part of the cover kept falling off and finally strategically fell under the wheels (thankfully the mirror has not received any abuse so far). And to top that off, last night when preparing to pay for parking when leaving from Soulnation, the power window button broke when it was in auto, thus rolling the window all the way down, leaving myself exposed to the elements. The drive home left me breathing exhaust fumes, and I had to avoid the dodgier intersections of Jakarta. It was definitely time for a visit to the repairman.
Like a good Astra customer, I looked up the nearest Auto 2000 garage and settled on the one at T.B Simatupang. We arrived there at 3 pm, a good hour before closing time. There was supposedly a queue number machine, but it could not be seen anywhere, and after watching some other people, apparently the machine was outside. Yes, logical.
So we went back in and sat down, and there was only one CS guy making inane chatter with a customer, and a few other guys doing God knows what, carrying bundles of documents with them, seemingly waiting for another CS. When finally we got a chance to talk to this one CS guy – the only one there out of the 10 CS consoles – and after 15 minutes of waiting, the guy simply said ‘we’re about to be closed soon, so we can’t accept any new customers today’. All said with a stupid smirk.
Flashback to May this year – we went to the same Auto 2000 office to ask about a new Avanza, where the sales rep said that the price and the interest are subject to change even after we made our downpayment, and the new car will only be available in October. Somehow this didn’t strike me as a good deal, although I’m guessing this is standard in the auto industry – and the sales rep had this ‘I don’t need you, you need me’ snobbish air about him – probably thinking that he doesn’t need to waste time with customers since they come anyway. I might be overreacting, but there are a million ways to treat people, and that guy chose to be snobbish.
Back to this afternoon – we left Auto 2000 without a problem solved and another bad impression – and trundled on to Dutamas Fatmawati where we got the rear view mirrors and power window fixed in 30 minutes.
Seriously, what is wrong ya? My Dad also had a bad experience with Auto 2000. Back when he was still using the Corona, there was trouble starting the engine, but not so much, so Dad took the Corona there with the expectation that service will be good, the parts complete, the repairmen knowledgeable. The Corona came out having even more trouble starting up and having a certain component removed – Dad became angry. Why would the car run worse after servicing? So he told the Auto 2000 guys that he’s not paying one cent and he wants the Corona returned to its original state.
So Auto 2000 – better appreciate your customers better. Today’s Avanza owners might become tomorrow’s Camry owners, if they stay loyal to the Toyota brand, that is.