What I Learned About The Product Cycle From… Ringback Tones

Thoughts from a guy who used to sell them (but didn’t read one book about marketing and products)

A few years ago, I worked for one of the largest recording companies in the world, Universal Music Group, in their offices in Jakarta. I joined in 2004 after little over a year at Soundbuzz, itself an early player in the digital music industry, to help UMG establish a digital business in Indonesia. My title was something along the lines of ‘New Media & Mobile’. I guess it was still new back then, and mobile was basically about selling monophonic ringtones.

I joined Universal at an opportune time — it was around the moment when Telkomsel was starting an odd service called ringback tones. How it works is that the call tune — the sound you hear while your waiting for the person you call to pick up — is replaced with a 30-second snippet of a song. Fresh off running a ringtone production division for Soundbuzz, it still took me a while to digest what the product actually is, because at that time the service wasn’t up.

Read the rest of the original post on Medium.

About barijoe

Failed Musician, Reformed Gadget Freak and Eating Extraordinaire.

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